Question 1: Can I use the heat and massage at the same time?
Answer: Yes, you can use the heat and massage function at the same time. This product is practical and convenient. Enjoy your heating massage with it!
Question 2: Is there a battery inside the pad? How can i charge it?
Answer: The heated waist wrap is charged by the power bank with USB. Please take a careful look to see if you purchase the product with the power bank. You can also use your own power bank.
Question 3: Can I start the massage function without heating?
Answer: Yes, you can start massage without heating and you can also heat without massage.
Question 4: What is the battery capacity?
Answer: The battery capacity is 5000mAH.

Shipping Fee

 

Notification：We only provide shipping service to the areas in the United States [Except for the following areas: U.S. Virgin Islands, American Samoa, Northern Mariana Island, Palau, Federated States of Micronesia, Marshall Islands, Guam, The Commonwealth of Puerto Rico].  And we DO NOT ship to other country or region.

Condition	Price		Process Time	Delivery time
Standard shipping	Free		1-2 days	2-6 days
Expedited shipping	$0-$19.99	$6	1-2 days	2-3 days
	Over $19.99	$4

Delivery Delays:

We will try our best to deliver your order on time but please understand that some uncontrollable factors, such as Covid-19 and adverse weathers, may cause the delay of your orders.

 

Lost Packages:

Once your order is on its way, you can check the tracking number to see its status. If you have not received your order, please contact us at service@woomer.com and our support team will resolve the problem as quickly as possible.

 

Refund policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@woomer.com to present more details of the order and allow several days for us to evaluate your request. Once the return is accepted, you will receive specific instructions for the following steps. Please remember that if you send back the item, you should keep a receipt of your tracking number as a proof that you’ve already send the item back to us. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@woomer.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

1.The freight will be returned within 7 days after the returned item is accepted
2.You will be responsible for the freight if you return the item due to personal reasons

We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If you are not satisfied with the condition of your order, please contact us at service@woomer.com. Attach more proofs like photos to describe the situation and we will send you instructions for the following steps.